SAILOR

Smart lAst mILe cOmmeRce

Aims

The objective of SAILOR is to develop real-time solutions to the matching problems of parcel delivery companies and the final customer, shortening routing distance as well as increase first-time deliveries and reverse logistics in the last mile. The final goal of SAILOR is to improve cost efficiency and decrease congestions and pollutions in last mile commerce. A prototype demonstration of SAILOR will be put to in four heterogeneous European cities: Amsterdam (Netherlands), Borlänge (Sweden), Graz (Austria) and the San Sebastian area (Spain) together with local stakeholders.

Brief Description

Presently, delivery of parcels, in particular for consumers, typically ends at a pick-up point making the consumer managing the last mile transport herself. To the extent a parcel delivery company makes a direct handover, it usually works as a static routing of the (motor) vehicle stipulating a time window for deliverance and a place (the residential address). For example: a truck is travelling the route passing points A-B finding no one at the place in point A and being delayed at C because of a waiting time for unloading.

The SAILOR system is expected to remedy these matching problems.

Indicators on expected impact are:

• 25 % reduction in cost for last mile deliveries
• 20 % increase in market acceptance of direct parcel handover rather than via parcel pick-up
• at least 25 % reduction of CO2 emissions
• a time reduction of 5 % in a delivery round trip which potential will lead to less congestion in the cities and less stressful working conditions for the employees of parcel delivery companies.

Results:

• Increase cost efficiency of the parcel delivery companies via a higher proportion of first-time delivery success, faster access to (un)loading zones and better management of reverse logistics
• Greater adoption of flexible time and place handovers of parcels leading to customer satisfaction
• Societal benefits as reductions in emissions in urban areas, less congestion and less stressful working conditions for employees of parcel delivery companies.